FAQ

The Customer Service Counter is located at the centre of Avenue of Stars. Please call +852 29181722 for further assistance.

The nearest baby care and breastfeeding facilities are at K11 MUSEA.

For medical assistance, please contact the Customer Service Counter (Tel: 2918 1722). If your condition is critical, please dial “999” for emergency services.

Restrooms and barrier-free toilets are located at the restaurant / café area (near Statue of Anita Mui) and Salisbury Garden.

The HKSAR Government offers free WIFI at the Avenue of Stars. Please connect your device to “Wi-Fi.HK” network and you are free to surf after completing login.

If you have lost or found an item, please contact Avenue of Stars Customer Service Counter by calling +852 2918 1722 or completing the enquiry form on this page.

Smoking is prohibited at the Avenue of Stars.

To preserve the cleanliness of the environment, please do not feed the birds. Pets (except guide dogs for the visually impaired) are also prohibited at the Avenue of Stars.

Fishing is not allowed within the Avenue of Stars.

In order to ensure the safety in Avenue of Stars, please do not climb, ride bicycles, skateboard or fly drones within the Avenue of Stars.

No person shall conduct cultural, entertainment, recreational or sports activities at Avenue of Stars venues without obtaining the prior permission from the AOS Management Limited. AOS Management Ltd has the right to terminate any such activities immediately.

The Avenue of Stars is owned by the Leisure and Cultural Services Department (LCSD). For any commercial filming or media interview, prior application and permission from the LCSD and the AOS Management Ltd are required. Otherwise, the aforementioned organisations reserve the right to terminate any such activities.

Let us know if you have any question.